Privacy Policy for BK Solutions
Welcome to BK Solutions! We are a solution-oriented firm dedicated to providing personalized solutions for the well-being of your “मन” (Mindset & Belief System) and “धन” (Money & Wealth). Your privacy is of paramount importance to us. This Privacy Policy explains how BK Solutions (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website www.bksolutions.org.in (the “Website”), engage with our services, or otherwise interact with us.
By accessing or using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Website or services.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: This is information that can be used to identify you directly or indirectly. It may include:
- Contact Information: Name, email address, phone number, postal address.
- Demographic Information: Date of birth, gender, marital status (relevant for certain wealth and mindset planning).
- Financial Information: (Only if you opt for our “धन” services and explicitly provide it) Income, investment goals, financial history, bank account details (for processing payments or refunds, if applicable).
- Mindset and Well-being Information: (Only if you opt for our “मन” services and explicitly provide it) Information related to your mindset, beliefs, goals, challenges, and aspirations. This may include responses to questionnaires, assessment results, or notes from consultations.
- Payment Information: Details required to process payments for our services (e.g., credit/debit card details, UPI information). Please note that we use secure payment gateways and do not store sensitive payment card details on our servers.
- Non-Personal Information: This is information that does not directly identify you. It may include:
- Usage Data: Information about how you use our Website, such as pages visited, time spent on pages, links clicked, and the referring website.
- Device Information: Type of device, operating system, browser type, IP address, unique device identifiers.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies3 to enhance your Browse experience and analyze Website usage.
2. How We Collect Information
We collect information through various methods:
- Directly from You: When you:
- Register for an account or subscribe to our newsletter.
- Fill out forms on our Website (e.g., contact forms, consultation request forms).
- Participate in surveys or assessments.
- Communicate with us via email, phone, or chat.
- Avail of our “मन” or “धन” services, requiring you to share personal and sensitive information.
- Automatically: When you visit our Website, we may automatically collect certain non-personal information using cookies and other tracking technologies.
- From Third Parties: In some cases, we may receive information about you from third-party service providers (e.g., payment gateways, analytics providers), subject to their privacy policies.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Services:
- To deliver our personalized “मन” and “धन” solutions.
- To tailor our recommendations and advice to your specific needs.
- To process your service requests and payments.
- To communicate with you about your services, appointments, and progress.
- To enhance the functionality and user experience of our Website.
- For Communication:
- To respond to your inquiries and provide customer support.
- To send you updates, newsletters, and promotional materials (with your consent, where required).
- To inform you about changes to our services or terms.
- For Analytics and Research:
- To understand how users interact with our Website and services.
- To analyze trends, track user behavior, and gather demographic information.
- To improve our offerings and develop new services.
- For Security and Legal Compliance:
- To protect our Website, services, and users from fraud and unauthorized access.
- To comply with applicable Indian laws, regulations, and legal processes.
- To enforce our terms and conditions.
4. Sharing Your Information
We understand the sensitive nature of the information you share with us. We will not sell, rent, or trade your Personal Information to third parties. We may share your information only in the following limited circumstances:
- With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you (e.g., payment processors, IT support, analytics providers). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of BK Solutions.
- Prevent or investigate possible wrongdoing in connection with the services.
- Protect the personal safety of users of the services or the public.
- In Case of Business Transfer: If BK Solutions is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
- Aggregated or Anonymized Data: We may share aggregated or anonymized non-personal information that cannot reasonably be used to identify you for research, marketing, or other purposes.
5. Data Security
We implement reasonable security measures, both technical and organizational, to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: Using SSL/TLS encryption for data transmission on our Website.
- Access Controls: Restricting access to your Personal Information to authorized personnel only.
- Regular Security Audits: Conducting periodic reviews of our security practices.
- Data Minimization: Collecting only the information necessary for the purposes outlined in this policy.
However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
6. Your Rights (as per Indian Law)
As an Indian resident, you have certain rights regarding your Personal Information:
- Right to Access: You have the right to request access to the Personal Information we hold about you.
- Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
- Right to Erasure/Deletion (Right to be Forgotten): You may have the right to request the deletion of your Personal Information, subject to certain exceptions (e.g., legal obligations).
- Right to Object: You have the right to object to the processing of your Personal Information in certain circumstances.
- Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact details provided in Section 11. We will respond to your request in accordance with applicable Indian data protection laws.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your Browse experience. Cookies are small data files stored on your device that help us:
- Remember your preferences.
- Analyze Website usage and traffic.
- Provide personalized content.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
8. Third-Party Links
Our Website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us immediately. If we become aware that we have collected Personal Information from a child under 18 without parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website and services after any modifications constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
BK Solutions
Email: contact@bksolutions.org.in